For Papertrail users with access to more than one account, you may want to transfer your records from one account to another. Transferring records will preserve the inspection history of the records and saves time creating new records.

This isn't a feature that Papertrail users can carry out yet, but our Customer Support Team will be able to do this for you.

Please contact us - we'll need some basic details such as the name of the records (or folders) you want transferring and which account they are being transferred to and from. It would be great if you can put all the records you want transferring into a separate folder called To be transferred so the transfer can be done quickly.

Once we've transferred the records, they will appear in their new account in an automatically generated folder called Transferred from [previous account name].

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Still can't find the answer you need? We'd love to help!
Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 719270 or at support@papertrail.io

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