Find out how easy it is to log in to the Papertrail mobile app by watching this short video.
If you can't open videos on your device, read on.
To use our mobile app you need to ensure you have a good internet connection or 3G/4G cellular signal.
To access the app, simply click on the app icon on your device's home page to open the log-in screen. Then add your username (normally your email address), password and tap on 'Sign in'.
As long as you are using the correct log in details you will then have access to your account. Note - the app will automatically sync with the web app and until that is complete the dashboard will not show any inspection information or recent activity:
Once the sync is successfully completed you will see the most up to date information available:
Now the app has synced you can complete tasks such as carrying out inspections or editing any incorrect information fields, even offline (no internet signal). Note - the app will search for and recognise when you have an internet or cellular signal and automatically sync any changes you have carried out 😀.
Once you have completed your work, you can log out by tapping 'Accounts' in the top left hand corner of the screen to access the 'Logout' screen:
From there, tap 'Logout' to close the connection fully. Doing this will ensure the next user of the device has to enter their own user data to access the app and will not be able to change anything under your own personal details.
See related articles:
- Resetting your password
- How do I ensure the app is syncing?
- Add a single record inspection on the mobile app
Still can't find the answer you need? We'd love to help!
Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 791270 or at firstname.lastname@example.org.