The mobile app will always sync as long as it has a good 3G or 4G cellular or wireless internet connection. Even though the app tells you the 'Sync is up to date' you may feel that you want to ensure it is.

The simplest way to do this on both iOS and Android devices is:

  • Tap and hold your app screen just below the account name
  • Swipe downwards in one continuous motion for 3 - 4 cm
  • Confirm that the app tells you it is ‘Syncing’ followed by ‘Sync up to date’ is shown
  • If there are any errors or issues with your connection the app will inform you

This action can be carried out at any time and as many times as you need.

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