You can add an RFID/barcode to a record to make it easier to find in future. If this message is showing, the RFID or barcode that you have scanned will not have been assigned to a record yet.
Add a barcode to a record using the mobile app
Adding a retrofit RFID tag to a record on your account
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Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 791270 or at support@papertrail.io.