All Collections
Error Messages
Browser cache problems
Browser cache problems

If Papertrail is not responding, you may need to clear your browser's cache

Iain Brydon avatar
Written by Iain Brydon
Updated over a week ago

If Papertrail is not responding or taking a while to login, you may need to clear your browser's cache.

First, try to refresh your page. If this does not solve the issue, please clear your web browser's cache.

In most computer-based web browsers, you can open the menu to clear cache by pressing Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If you do not find it, search your browser's Help menu for 'clear cache'.

If this does not work, it is possible something has changed in your organisation's IT system. In this case, you should contact your organisation's IT support.
​
If you are still unable to resolve the problem, please contact us.
​

Still can't find the answer you need? We'd love to help!
Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 719270 or at support@papertrail.io. 

Did this answer your question?