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You can't add another user because your Papertrail subscription has hit its user limit

Iain Brydon avatar
Written by Iain Brydon
Updated over a week ago

If you are a subscription owner, you can increase your user allowance by:

  • Suspending any users who no longer require access to your account/s

  • Contacting us to purchase additional users

  • Upgrading to a new subscription plan

A subscription user limit is shared across all accounts under a subscription.

If a purchase is made, our billing system will generate a pro-rata invoice to cover the period between purchasing the add-on and your subscription renewal.

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Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 719270 or at

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