Papertrail

If you are a new user, please follow these steps:

Visit the App / Play Store on your mobile device

1. Visit the App / Play Store on your mobile device
2. Search for "Papertrail.io"
3. Download the app

The current version of the app is 4.0.2

We support Papertrail on the current major release (and two previous releases) of both iOS and Android. 

Please note - Papertrail will usually work on older versions however we do not routinely test all features and users may experience some performance issues with older devices.

 If you are an existing user with an old version of the app, please follow these steps:

Log in to the existing app on your device

<a href="https://help.papertrail.io/en/articles/3629528-how-to-ensure-the-mobile-app-is-syncing">Carry out a sync </a>to ensure all outstanding inspections, notes or images from the device are uploaded to your web app

Download the new app as per the instructions above. 

1. Log in to the existing app on your device
2. <a href="https://help.papertrail.io/en/articles/3629528-how-to-ensure-the-mobile-app-is-syncing">Carry out a sync </a>to ensure all outstanding inspections, notes or images from the device are uploaded to your web app
3. Log out of the app
4. Download the new app as per the instructions above.

You should now be able to open and use our latest app version.

<a href="https://help.papertrail.io/en/articles/3629528-how-to-ensure-the-mobile-app-is-syncing">How to ensure the mobile app is syncing</a>

<a href="https://help.papertrail.io/en/articles/583708-how-to-edit-a-record-on-the-mobile-app">How to edit a record on the mobile app</a>

<a href="https://help.papertrail.io/en/articles/800117-how-do-i-accept-an-invite-to-papertrail">How to accept an invite to Papertrail</a>

- <a href="https://help.papertrail.io/en/articles/3629528-how-to-ensure-the-mobile-app-is-syncing">How to ensure the mobile app is syncing</a>
- <a href="https://help.papertrail.io/en/articles/583708-how-to-edit-a-record-on-the-mobile-app">How to edit a record on the mobile app</a>
- <a href="https://help.papertrail.io/en/articles/800117-how-do-i-accept-an-invite-to-papertrail">How to accept an invite to Papertrail</a>

Still can't find the answer you need? We'd love to help! Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 719270 or at <a href="mailto:support@papertrail.io" rel="nofollow noopener noreferrer" target="_blank">support@papertrail.io</a>.