All Collections
Getting Started
How do I download my free mobile app?
How do I download my free mobile app?
Charlotte Cannon avatar
Written by Charlotte Cannon
Updated over a week ago

If you are a new user, please follow these steps:

  1. Visit the App / Play Store on your mobile device

  2. Search for ""

  3. Download the app

OR simply click on the button below:

The current version of the app is 2.19.2 (342)

We support Papertrail on the current major release (and two previous releases) of both iOS and Android.

Please note - Papertrail will usually work on older versions however we do not routinely test all features and users may experience some performance issues with older devices.

If you are an existing user with an old version of the app, please follow these steps:

  1. Log in to the existing app on your device

  2. Carry out a sync to ensure all outstanding inspections, notes or images from the device are uploaded to your web app

  3. Log out of the app

  4. Download the new app as per the instructions above.

You should now be able to open and use our latest app version.

See related articles:

Still can't find the answer you need? We'd love to help!
Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 719270 or at

Did this answer your question?