Papertrail doesn't delete your accounts in case you need the data for audit purposes in future, however we can deactivate it from your subscription.

Once inactive, the account is inaccessible to all users and all notification emails will cease. Deactivating an account also ‘frees up’ the record amount that was used on the now inactive account.

Only an administrator can deactivate an account. Click the Settings cog in the bottom left corner and then select Deactivate account.

This will display the message above. To proceed, click Continue with deactivation.

Confirm the deactivation of the account by typing 'YES' into the box and click Deactivate now.

The account will now be deactivated. The account name will still be displayed with a strike-through and you will not be able to access it.

If you need to access the account, please contact us. We can reactivate the account for you at anytime.

See related articles:

Still can't find the answer you need? We'd love to help!
Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 719270 or at support@papertrail.io

Did this answer your question?