Accounts and Subscriptions

For issues with logins, users and upgrades

20 articles in this collection
Written by Charlotte Cannon and Vicki Jones

Log in and password

How to reset your password

I cannot access my Papertrail account

Written by Charlotte Cannon
Updated over a week ago

How to change your password in Papertrail

Update your password

Written by Vicki Jones
Updated over a week ago

How to change your login email address

Update your login email address

Written by Vicki Jones
Updated over a week ago

Profile settings

How to personalise your avatar in Papertrail

Add an image to your profile to identify yourself

Written by Charlotte Cannon
Updated over a week ago

How to upload a signature to your profile

Written by Charlotte Cannon
Updated over a week ago

Notifications in your Papertrail account

See recent changes to the state of records and updates to Papertrail

Written by Vicki Jones
Updated over a week ago

How to unsubscribe from email notifications

Disable email notifications from your Papertrail account

Written by Vicki Jones
Updated over a week ago

Users and permission settings

How to add a user to your Papertrail account

Written by Charlotte Cannon
Updated over a week ago

How to remove a user from your Papertrail account

Suspend a user from your Papertrail account

Written by Charlotte Cannon
Updated over a week ago

User permission settings explained

Written by Charlotte Cannon
Updated over a week ago

Accounts and subscriptions

Card View

How to view all your accounts and subscriptions in one place

Written by Charlotte Cannon
Updated over a week ago

How to view your subscription details

Subscription owner settings needed

Written by Charlotte Cannon
Updated over a week ago

Add your company logo and address to your account

Written by Charlotte Cannon
Updated over a week ago

How to add a new account to your Papertrail subscription

Add a standard, demo or cloned account to your subscription

Written by Charlotte Cannon
Updated over a week ago

How to delete a Papertrail account

Deactivate an account that is no longer needed or created in error

Written by Vicki Jones
Updated over a week ago

When will I be billed?

Written by Charlotte Cannon
Updated over a week ago

How to increase your record or user allowances

You can't add another record or user because your Papertrail subscription has hit its limit

Written by Charlotte Cannon
Updated over a week ago

How can I upgrade my subscription?

Written by Charlotte Cannon
Updated over a week ago

How to change the time and date settings

Why does the time I enter change by up to 24 hours?

Written by Vicki Jones
Updated over a week ago

I want to cancel my Papertrail subscription

Written by Charlotte Cannon
Updated over a week ago