Papertrail

How to search for a record across all your accounts

How to switch between accounts on your subscription.

🧭 How to Navigate between Accounts

Kelly Sherburn

Michael Butler

Vicki

For issues with logins, users and upgrades

Accounts and Subscriptions

How to reset your password

How to change your password in Papertrail

How to change your login email address

Andy Binns

Log in and password

Learn how to upload a profile picture to ensure your identity is visible to your team across all account activities.

👤 Personalising Your User Profile Avatar

How to upload a signature to your profile

See recent changes to the state of records and updates to Papertrail

Notifications in your Papertrail account

Disable email notifications from your Papertrail account

How to unsubscribe from email notifications

Charlotte Ingram

Profile settings

How to add a user to your Papertrail account

Suspend a user from your Papertrail account

How to remove a user from your Papertrail account

User permission settings explained

Users and permission settings

How to view your Subscription details

How to view all your accounts and subscriptions in one place

Card View

Personalise your account and professionalise your inspection certificates by adding your company’s branding and contact information.

🖼️ 📍 Customising Your Account: Logo & Address

Add a standard, demo or cloned account to your subscription

How to add a new account to your Papertrail subscription

Deactivate an account that is no longer needed or created in error

How to delete a Papertrail account

When will I be billed?

You can't add another record or user because your Papertrail subscription has hit its limit

How to increase your record or user allowances

How can I upgrade my subscription?

Why does the time I enter change by up to 24 hours?

🕒 🗓️ How to change the time and date settings

Information on how to cancel your subscription, including notice period requirements and essential guidance on exporting your data.

🛑 How to cancel your Papertrail subscription

Accounts and subscriptions

Want to see Papertrail in action? Book a personal demonstration

Find answers and get help from Intercom Support and Community Experts

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