Papertrail Product Updates

To view Papertrail product updates, click on What's new next to Bell icon in top right hand corner of the web app.

You will be notified of new updates when the circle icon changes turns red. The number shown will indicate how many new updates there are. You can view all recent product updates by clicking on Papertrail updates. Updates include new features, fixes and new products added to the Product Directory.

Papertrail Account Updates

Papertrail will notify you of any record state changes, made by team members, or if you have been assigned any task in your account/s.

In the web app, you will be notified of these changes via the Bell icon next to your profile avatar in the top right hand corner.

In the mobile app, you will be notified of these changes via the Notifications tab on the bottom panel.

To learn more about the notification, click on it to view more details. You can navigate to the record directly by clicking on the record name.

Once you have viewed all your notifications, you can remove them from your view by clicking the Mark as read button in the top right hand corner to mark the entire list as read. You can also mark individual notifications as read by clicking the tick next to each notification.

To view the notifications that have already been read, click on the Bell icon in the web app and click on the blue NOTIFICATIONS header. Next, select Filter on the right hand side of the screen. Here you can tick Include read notifications. If you are a member of more than one account you can also select whether you want to view your notifications from one or more accounts.

In the mobile app, to view notifications that you have already read, navigate to the Notifications tab on the bottom panel. Under the account, you want to see the notifications click View all. From here, you will be able to toggle between Unread and Read notifications.

If you are receiving notifications about records that you don't need, you can stop this by unstarring the folder that they sit in.

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Still can't find the answer you need? We'd love to help!
Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 719270 or at

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