We are sorry to see you go. Before you decide to cancel, please get in touch with our team. We would be happy to provide bespoke online training or help you adapt Papertrail to better suit your current requirements. We frequently release updates, and there may be new features available that address the challenges you are facing.
📅 Notice period
In accordance with our Terms and Conditions, we require a minimum of 60 days' notice prior to the end of your initial subscription or renewal period. Once notified, we will schedule your subscription to terminate at the end of the relevant period.
📥 Managing and exporting your data
It is essential to export your data before your subscription expires to ensure you retain your professional records. Taking this step is crucial for:
Data Preservation: Once your subscription ends, access to your data will be restricted. A preemptive export ensures you keep your legal records.
Security: Securely saving your information protects you from data loss.
Future Use: Having your data stored safely makes it much easier to re-import should you choose to reactivate Papertrail in the future.
We strongly recommend performing a full account data export before your final day of service, whether you intend to keep the records for your own files or migrate to another system.
See related articles:
How to export all the data from your Papertrail account
Still can't find the answer you need? We'd love to help!
Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 719270 or at support@papertrail.io.