If your organisation is using Papertrail, you should receive an email invitation from one of the account admins.

Please note - if you are waiting for an email invitation that hasn't arrived yet, it's worth checking your spam or junk filters.

Accepting an invitation to your first Papertrail account

Step by Step

When you receive the email invite, click on the link to Accept Invitation.

You will now be asked to enter your name, create a password, tick to say that you have read the Terms of Service and Privacy Policy, and click on Register to accept the invite and access the account.

You will now find yourself at your Accounts home page.

Finally, you can click on the account name to access your personalised dashboard.

Bookmarking this webpage will help you navigate easily to it in the future.

Accepting an invitation to another account

If you already have access to one Papertrail account and need to accept an invite to another account, it follows the same process.

You will receive an email invitation for the new account. Click on the Accept Invitation button to follow the link.

Because your email address is already registered with Papertrail, this link will take you to the Invitations page where you will need to add your password before clicking on LOG IN to complete the process. The multiple accounts you have been invited to will now be listed on your Accounts page.

Please note- If you are unable to see the correct account/s you may need to ask an admin user to invite you to the correct account. If you're not sure who the admins are, please contact us.

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Still can't find the answer you need? We'd love to help!
Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 719270 or at support@papertrail.io

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