We're sorry to hear that you wish to cancel your Papertrail subscription.
Please contact us, we are happy to provide online training or help to adapt Papertrail to suit your needs. We're constantly updating the software and there may be new features available that would solve the problems that you are experiencing.
In accordance with our Terms and Conditions we require at least 60 days notice before the end of the initial subscription period or any renewal period. We will set your subscription to terminate accordingly.
It is essential to manage and export your data before your Papertrail subscription ends to ensure that you retain important records and allow for smooth reactivation in the future if needed. Exporting your data before your subscription ends is crucial for these reasons:
Data Preservation: Once your subscription ends, access to your data might become restricted, making a preemptive export necessary to retain important records.
Future Use: Properly stored data can facilitate re-importing or referencing in case you choose to re-subscribe to Papertrail.
Security: Securely saving this data ensures it is protected from loss or misuse. We recommend carrying out a full account data export before the subscription ends in case you wish to restart with Papertrail or another inspection management system.
See related articles:
How to export all the data from your Papertrail account
Still can't find the answer you need? We'd love to help!
Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 719270 or at support@papertrail.io.