We're sorry to hear that you wish to cancel your Papertrail subscription.

Please contact us, we are happy to provide online training or help to adapt Papertrail to suit your needs. We're constantly updating the software and there may be new features available that would solve the problems that you are experiencing.

In accordance with our Terms and Conditions we require at least 60 days notice before the end of the initial subscription period or any renewal period. We will set your subscription to terminate accordingly.

We normally retain data for a short period, should you change your mind. We recommend carrying out a full account data export before the subscription ends in case you wish to restart with Papertrail or another inspection management system.

See related articles:

Still can't find the answer you need? We'd love to help!
Contact our Customer Support Team via the chat button in the lower right corner of the screen, on +44 (0)1248 719270 or at support@papertrail.io.