This is common in accounts where the default country and timezone hasn't been changed to the local settings.


To change the timezone of your account you need to have 'ADMIN' rights (only users who can see the white cog in the bottom left of the screen have this functionality). To begin the process, click on the cog to view the 'Account Settings' page:

You can now select 'General Account Settings' and change the 'COUNTRY' and 'TIMEZONE' of the account

This will set the correct timezone for the account.


Changing a user profile can be completed by all users and is really simple to do. Click on your name in the top right hand corner to display the profile setting box:

Click on 'Profile' and the 'Profile' screen appears, you can then change change your personal settings to suit your location and timezone.

The 'Profile Page' can also be used to change other personal data such as:

  • First Name
  • Last Name
  • Password

You can find out how to do these tasks in other articles held in the Help Desk.

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